Refund policy
Right of revocation (§§ 246, 312 and 355 to 359 BGB and others)
(1) Buyers have the right to revoke the contract (distance contract, i.e. contract via the Internet) within 14 days of delivery within 14 days of delivery without giving reasons.
(1a) If there is a defect or damage after opening a new product, this is usually due to an error in the manufacturing process. In this case, there is the right to return or, alternatively, SRT can arrange for an exchange. To document and prove the damage, SRT needs images and acoustic proof.
(1b) Used goods are excluded from return, provided that the item is free of damage and defects. However, SRT also grants a right of return of 14 days for used goods.
(2) The revocation results in a withdrawal from the contract and a rescission takes place, i.e. a return shipment initiated by the buyer. In the event of his withdrawal, the buyer must bear the costs of the return shipment himself! In the event of transport damage, the shipping service provider is liable for the damage and the shipping costs. Transport damage must be reported to SRT by the buyer immediately upon receipt with photographic material. SRT will settle the transport damage with the shipper and arrange for replacement or refund. This also applies to hidden damage to the property that only becomes visible afterwards - see 1a.
(3) The return shipment after revocation should take place within 10 working days to the seller.
(4) The refund of the purchase price will be made within three days of receipt of the goods, provided that they were in the same condition as when they were originally shipped. If the original packaged goods have been opened, the full purchase price can no longer be refunded. Discounts are agreed on a case-by-case basis.
(5) To cancel your withdrawal, send SRT an informal notification via the sales platform or use the following sample text by post or email and return the goods.
return to:
Schall & Rausch Tonträger
Schulstr. 7
35305 Grünberg
E-Mail: info@s-r-t.de
Telefon: +49 (0) 170 6088635
Sample form
Revocation
I hereby revoke
- Name and address of the buyer -
..................................................
..................................................
..................................................
the contract concluded with
Schall & Rausch Tonträger, Schulstr. 7, 35305 Grünberg
(E-mail: info@s-r-t.de)
about the purchase of the following goods:
..................................................
..................................................
..................................................
..................................................
..................................................
..................................................
..................................................
Order No: ..................
ordered on ..................
Date, signature of the buyer
______________________________________
